Privacy policy

Last updated: 03/09/2025.

At Doll Parts 616, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit of make a purchase from www.dollparts616.com.

1. Information We Collect:

We may collect and process the following information when you interact with us:

  • Personal Information
  • Name
  • Billing & Shipping Address
  • Email Address
  • Phone Number
  • Payment Details (processed securely by third party providers, never stored by us)
  • Technical Information
  • IP Address
  • Browser Type & Version
  • Device Type
  • Pages Visited on Our Website
  • Cookies (see Section 7)
  • Order & Communication Data
  • Products Purchased
  • Order History
  • Correspondence With Customer Service.

2. How We Use Your Information:

We use personal data to:

  • Process and deliver your orders. 
  • Provide customer service and respond to enquiries.
  • Send order confirmations, shipping updates and essential service emails.
  • Improve our website and customer experience.
  • Where you have opted in, send marketing emails and updates about new products or offers.

3. Legal Bases for Processing:

We process your information under the following lawful bases:

  • Contract- To process and deliver your orders.
  • Consent- When you opt in to receive marketing communications. 
  • Legal Obligation- To comply with tax, accounting and consumer protection laws. 
  • Legitimate Interests- To improve our services and prevent fraud.

4. Sharing Your Information:

We do not sell your data. However, we may share it with trusted third parties where necessary: 

  • Payment Processors (e.g., Shopify Payments, PayPal etc.).
  • Delivery Services (e.g., Royal Mail, courier companies).
  • IT and website providers who support our online shop.
  • Legal or regulatory authorities if required by law.

5. Marketing Communications:

You will only receive marketing emails if you have actively opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly. 

6. Data Retention:

We keep your order information for at least 6 years as required by UK Tax Law.

Marketing consent data is retained until you withdraw your consent. 

Technical data (cookies/logs) is stored for shorter periods in line with our analytics providers' policies. 

7. Cookies:

Our website uses cookies to improve your browsing experience. Cookies may be used for:

  • Remembering your shopping cart. 
  • Analytics and performance (e.g., Google Analytics)
  • Personalised recommendations.
  • Marketing/advertising, if you have consented.

You can manage or disable cookies in your browser settings.

8. Your Data Rights:

Under UK GDPR, you have the right to: 

  • Access the personal data we hold about you. 
  • Request correction of inaccurate data.
  • Request deletion of your data (where legally possible).
  • Restrict or object to processing in certain circumstances. 
  • Withdraw consent to marketing at any time.

To exercise your rights, contact us at dollparts616uk@gmail.com.

9. Security:

We take responsible precautions to protect your personal information but no system is 100% secure. Payments are processed through secure third party gateways; we never store full payment card details.

10. Third Party Links:

Our website may contain links to third party websites, we are not responsible for their privacy practices. 

11. Changes to This Policy:

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised date.

12. Contact Us:

For questions about this Privacy Policy or to exercise your rights, please contact us at dollparts616uk@gmail.com.